AI customer support
Chatbot and knowledge base
Setting up a support chatbot in Intercom and developing automations that structure the product documentation feeding its knowledge base.
Support assistant
Answers from the knowledge base
My role
Knowledge organization · Automations · Chatbot configuration
Organization
InputKit
Category
AI automations
Tools
Intercom · AI automations
My role.
- 01
Knowledge organization
Structuring the product documentation so it can feed the chatbot’s knowledge base.
- 02
Automating article creation
Developing automations that turn the documentation into knowledge base articles.
- 03
Chatbot configuration and integration
Setting up the support chatbot in Intercom.
- 04
Understanding user needs
Starting from the questions users ask to organize the information.
From documentation to chatbot.
- 01Product documentationThe starting content
- 02StructuringAutomations that organize the information
- 03ArticlesKnowledge base
- 04Support chatbotIntercom
Next project
All projectsVideo ads
Filming, editing and motion design · ads in French
For these two InputKit ads, I handled the filming, editing and motion graphics. The goal was to present the SaaS features in a clear, dynamic format suited to social media. Both ads are in French.
- 01Filming
- 02Editing
- 03Motion design